Is my account information safe?

Yes, your account is more then safe with Simple Give. We take security very seriously. All information is encrypted with 256 bit from the user’s web browser to the merchant provider and then into the actual bank. Only recurring information is stored on our servers. All other payment information is erased from our servers seconds after it is submitted. The actual servers are located in an underground secure facility in Florida. All information that is stored on our data base is not easily found and is stored in several different locations. So if a hacker did get into the system (say they stole a high level password) they would still have to find the data, and then if they did come across the data it would look like a big pile of garbage. They would then need to decrypt this pile of garbage and if (big IF) they are able to decrypt it, they have a pile of numbers they would need to match up with names and addresses stored in a separate place before they would be able to charge a card. You can rest assured that if there is any kind of credit card fraud it will not have happened on our end.

Also, Credit Card Companies and Merchant Account providers take a great deal of precautions to protect their accounts and provide assurance against fraud

 

Since transactions go through SimpleGive, how soon does the money go into the church’s account after you take out the transaction fee?

Money from Credit Card/Check Card transactions are deposited into the church’s account that night. Money from ACH (e-check) transactions take a few days to be deposited into the church’s account. The reason for the delay in ACH is for verification that the funds are there, whereas Credit Cards/Check Cards have real-time validation of availability of funds. FYI – SimpleGive never has possession of the funds. They go straight from the user’s bank to your organization’s bank.

 

Who is liable for card information and cleaning up the mess if a cybertheft takes place

This is not an easy question to answer. If SimpleGive was at fault for a data breach, then SimpleGive would be liable. Depending on the number of people who use reoccurring payments, there is not much data in our system worth stealing beside our intellectual property. Only recurring transactions have the credit card or bank account information stored within our system. Only 20% of transactions were reoccurring, and thus would have credit card/bank account information stored. Also, Credit Card Companies and Merchant Account providers take a great deal of precautions to protect their accounts and provide assurance against fraud. All single transactions are processed over a 256 bit transaction encryption from the users computer to the merchant. Once the transaction is done, all sensitive data is immediately deleted upon processing. If a hacker did get in to the system (say they stole a high level password) they would still have to find the data, and then if they did come across the data it would look like a big pile of garbage. They would then need to decrypt this pile of garbage and if (big IF) they are able to decrypt it, they have a pile of numbers they would need to match up with names and addresses stored in a separate place before they would be able to charge a card. You can rest assured that if there is any kind of credit card fraud it will not have happened on our end.

 

How will I know a donation has been made?

Email notifications can be setup for both the giver and the organization. This will provide an instant receipt to the giver and an instant notification to the organization.